Terms and Conditions
Terms & Conditions
Terms of Sale
Smokingpipes Europe is a registered trading name of Kapp & Peterson Limited, a company incorporated in the Republic of Ireland. All transactions entered into with Smokingpipes Europe / smokingpipes.eu are governed by Irish law and consumer protection rights.
We have a number of different payment methods available. The simplest is to simply use the secure shopping cart and use your VISA or MasterCard credit or debit card. Please note that all payments will appear on your statement as Smokingpipes Europe. However, if you do not feel comfortable giving out your billing information online, you can check-out using the 'offline payment' option and either send us a direct deposit, ask for a PayPal invoice or call in with your credit card number. If paying by direct deposit please include the order number, which can be found on your offline order invoice, in the description line. When we are notified by the bank of your payment we will process and ship your order.
Direct Deposit Details:Account Name: Smokingpipes Europe
Alternatively, you can call us and we will process your order manually for you and accept your credit card number over the phone. If you have any problems using the cart, we would be happy to assist you with the order or place it over the phone on your behalf.
While we’re still working on integrating PayPal into our payment system, we do accept it and we're happy to send PayPal invoices on request. Just put your purchase through as an ‘offline order’, shoot us an email or leave a comment on the order itself, and we’ll send you a PayPal request for the invoiced amount. Alternatively you can send it straight to [email protected] through PayPal’s send money feature (with the invoice number) and we’ll do the rest.
b) Return PolicyIt is our policy to handle only the very best quality in all merchandise. However, If you are not completely satisfied, you may return any merchandise for a refund. See below for necessary steps to be taken to insure your refund.
- General Returns/Refunds: Except for the extenuating circumstances described below, we provide a one-month, no questions asked return policy. Simply email us to arrange a return/refund.
- Pipe Returns/Refunds: A pipe may be returned for any reason within one month of purchase, provided it hasn't been smoked. Pipes are warrantied, by us, for one year to be free of defects. If you experience a 'burn-out' during this time period, please email us to arrange a return. We will give you a refund, or an exchange, at our discretion. We do not warranty pipes against excess wear and tear, such as tenon breakage, cracking from dropping the pipe, etc.
- Freight Damage: If damage happens to your items in shipping to you please refuse your order, indicate "damaged" on delivery receipt and call us immediately so we can start working on replacing your order. We will take all steps necessary to insure that you have your replacement product as soon as possible.
- International Returns Marked "Refused" or "Unclaimed: If you refuse to pay your local duty or tax, and the carrier bills Smokingpipes.eu for the unpaid charges, we will subtract this amount and any return shipping fee from your return credit once the order is back. No refunds will be given for items that are seized at your local customs office or abandoned. There will likewise be no refund for damaged products on return orders that are marked "Refused" or "Unclaimed." We reserve the right to charge a 10% restocking fee for any international order that is returned to us because it was refused or unclaimed. The original shipping fee is non-refundable.
Please send back your return items like so:
48-49 Nassau Street
Republic of Ireland